The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There are two outputs from here (the two connectors that are close together on the white box). Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Back a step. I'm a Very Insightful Person, I'm here to share knowledge. Is there likey to be any problem with this, such as degraded of weaker quality or speed. on 08-01-2023 20:46. Options. com. Not all properties have an internal wall box. Options. . I was told when purchasing the broadband package that fibre was available here. These are designed to push over the screw thread on the socket. Cihank617. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Tuning in. Wall socket sophiekerrs. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media. This promotion means you won’t pay the usual setup fee of £35. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Adduxi. It should work ok. Broadband and phone deals. 1 Mar 2016. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Awful first impressions of Virgin Media. Superstar. on 03-08-2020 18:05. Tried looking but can't see a way to book an engineer for this? Thanks. If you really need to take them off, just use a screwdriver to unscrew the screws. I don't work for Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. I end up calling and the person on the phone said its been - 5401028. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. Virgin Media; My Virgin Media;. Tudor. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Manage Your Account. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Wall sockets and no connection. . Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I think there’s something missing to the Virgin Media wall socket in my flat. on 27-10-2022 07:47. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Account - Cable. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Tudor. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The new ones are just screws, the old style Telewest ones are like star shaped head. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Don’t plug the power cable into a plug socket yet. if not a technician will install one. on 23-10-2022 13:36. QuickStart, set up and connections. Options. 0 Kudos. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Connect the Hub’s power cable with the blue tab. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. 132Mb average speed. It probably goes into another room in the house. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Stay safe online. I’m a new Virgin customer, and the previous occupants used a different provider. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. 19K; 36; 98; Sofia_B. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Socket should be on the underside. cable from wall. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. I’ve just received my quick start package. Manage Your Account. That is a rooftop aerial outlet for Freeview TV. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Choose the best spot for your wifi hub. We can certainly get an engineer visit booked for you to come and install things. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. My Virgin wall socket just have phone line, didn’t get. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I don't work for Virgin Media. #12. 7; 0; 0; CoachDanny. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Browse Virgin Media Virgin Media Community. . My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. signed up and was given the option of self installation. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Account - Mobile. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. I don't work for Virgin Media. VM BB TV Landline. Summary of Contents for Virgin Media Virgin TV V6. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Account - Cable. I need an engineer. Call the Pre-installation and delivery team on 0800 052 1734. Account - Cable. I'm a Very Insightful Person, I'm here to share. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I can only find the TV socket. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. When you see the ‘starting up’ screen, you can pull the tab out of the remote. 32,846. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. All the cabling is the property of Virgin Media and must not be touched. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Well I can't seem to find anything like that and the closest thing I can find is a. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Thank you. I have 2 Virgin Media wall sockets. This setup works with any of our TV boxes powered by TiVo. Re: No Virgin Media wall socket internally. Plug into the Hub. If you look into the back of your Hub, you'll see a port. Absolutely not. Sometimes you'll just have a wire coming in rather than a wall socket. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. on 30-09-2022 14:24. Browse. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). There is no way I can insert the isolator cable into the - 5223924. Check the condition of your phones. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. If no luck, call. It is actually a VM box but a very old one, even though it was still in use just over a month ago. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Two virgin media wall. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Getting started & FAQ. I don’t it is fibre cable. Vonage 2nd line. I have looked everywhere but can't seem to find one. charleykate10. Get the Hub ready by connecting the wires. I’m a new Virgin customer, and the previous occupants used a different provider. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I'm a Very Insightful Person, I'm. 24-03-2021 05:06 PM. 1 Kudo Share Reply. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I am going to cancel. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Security matters. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be a screw F socket on the bottom where the cable is now just pushed onto. Tudor. Tudor. Explain what needs to be done and book an engineer visit. The OUT terminal from the Technetix isolator has a terminator cap on it. Explain what needs to be done and book an engineer visit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 21-08-2023 20:36. @umerarifkhan11 wrote:. those who understand binary and those. 1. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. If your not a virgin media customer then nothing. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Problem solved? Click to. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. goslow. . Step 2. Just push to fit Firmly push the end of the cables into the sockets. A master socket is the main socket for the phone line in your home, not an extension socket. In response to Llfamily. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. 0 Kudos. . Booking an engineer is easy with Virgin Media. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Phone line - 5 mins. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Hi team. VM BB TV Landline. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I don't have a virgin media wall socket and this is stressing me out. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. 0 Kudos. Account - Mobile. Live TV uses co-ax cables. -a power cable for the hub's adapter. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Virgin Media Wall Socket. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Plug the cables into the Hub. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. B&Q are running low on these however. I have signed up as a new user for Virgin Fibre. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. please - 5241140 We would like to show you a description here but the site won’t allow us. . Browse Virgin Media Virgin Media Community. My Virgin Media App. Went outside and there appears to be nothing on the other side (maybe removed). Plug the cables into the Hub. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Unscrew the white cable with the black collar. VM BB TV Landline. 11-11-2022 12:53 - edited 11-11-2022 12:58. Save £105. Virgin Media; My Virgin Media; Shop;. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I could connect it in my house self install. You need a small spanner to remove this. Options. In response to Jonny-M. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Connect the Hub’s power cable with the blue tab. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. The pre-install team number is 0800 052 1734. Subscribe to this message's RSS feed. 0 Kudos Reply. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. . Account - Mobile. 4 Kudos. The wall box may be branded with the logos of an old cable TV company (not VM). Like the TV cable we have too. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you need a new wall socket, the engineer will install this for you during the appointment. You can get a small female to female connector at B&Q/Amazon to join two cables together. New Install Assistance. in Networking and WiFi. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. No, the ethernet cable is for a wired device if you have one. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Just make sure you definately don't need it, or won't be needing it again. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. I'm a Very Insightful Person, I'm here to share knowledge. Will an engineer h. #2. Best to have the excess somewhere tucked away if possible. Virgin Media Community. Solved: Previously, I had BT connection so I need a wall socket. Common examples include washing. Options. Unscrew the white cable with the black collar. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Don’t worry that it is not a threaded plug. 2 – Check the broadband cable is firmly connected. Security matters. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Then push the connector VM have provided over the screw thread. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Connect the Hub’s power cable with the blue tab. Security. Please see photos. We would like to show you a description here but the site won’t allow us. It should be free of charge. Don’t have virgin media wall socket. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Failing this. on 12-01-2023 10:45. on 13-09-2023 17:02. Forum Team (Retired) 204 Views. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Manage Your Account. Other times you will find an unbranded connection point on the wall. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. If you take a look at the back of your Smart Hub, you. It is surface clipped usually. My previous sky microfilter attached here. Get the Hub ready by connecting the wires. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I recently got Virgin broadband installed. I'm a Very Insightful Person, I'm here to share knowledge. 7. Switched On. Re: No virgin media wall socket. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 1. on 05-09-2023 20:36. We can understand this is not ideal as a new customer and we want to best help. Panting like a fiend. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. You can possibly do this in two ways. 2. . Should I cancel and request an engineer to install. . I'm a Very Insightful Person, I'm here to share knowledge. I think there’s something missing to the Virgin Media wall socket in my flat. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Virgin Media M125 Fibre Broadband. Bits and bytes. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. VM BB TV Landline. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We've taken the front of the box off and inside there is an isolator but nothing else. Select the correct HDMI input for your box. They will charge £99 for a relocation. Call the Pre-installation and delivery team on 0800 052 1734. The cables won’t attach to the wall socket which looks mangled. My Virgin Media App. Thankssocket you need will be marked with the Virgin Media logo. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. On the day of activation, connect your new router to the master phone socket. Stay safe online. Virgin offers self-install to properties that have recently had a service. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We have an unwanted virgin box hanging off the front of our house we’ve moved into. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Try plugging the cable you can see into the hub to see if it works. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Incidentally the phone socket is redundant if not in use and can be safely removed. I've also got an old NTL phone socket so. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I'm very sorry you don't have the wall socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We can certainly look to get an engineer booked in for you. You'll have to cut the cable and seal the hole up. Can someone please help me! Thank you, Tom. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. The phone number doesn't connect you. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Options. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. on 27-01-2023 17:22. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I spoke to 3 customer service people yesterday and none could help. We would like to show you a description here but the site won’t allow us. We can certainly get a move of the equipment. Thanks . When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. But I. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Solved: No Vigin Media socket - Virgin Media Community - 4917594. If however the socket itself has been removed you will need assistance. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 14-08-2023 16:02 - edited 14-08-2023 16:05. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say.